The order is processed within 24 to 48 hours from Monday to Sunday, and the standard delivery time is 3 to 5 business days from Monday to Saturday.

If it’s been less than 14 working days, you just need to be a little more patient, your item is on its way!

If your entire order has still not arrived after up to 14 business days, please contact us so that we can investigate the tracking number and reship your items if necessary.

We currently ship to addresses within the United States.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Opened and unopened products are eligible for returns

• You can return any product, opened or unopened, within 30 days of purchase.
• For a full refund, exchange, or store credit, make sure your items are returned in good condition.
• Keep your receipt or proof of purchase to make your return smoother.
• We operate shipping and return within USA only

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Opened & unopened products are eligible for return.

To start a return, you can contact us at support@elitefixtools.com Please note that returns will need to be sent to the following address:

1175 Baker St. #E19-204, Costa Mesa, CA 92626, USA

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.